Warranty & Bed Care

COMMITMENT

 

  • Sleepwell’s warranty is valid for a period 10 years and begins on the day of purchase. 

 

CARE & MAINTENANCE

  • Use of a mattress protector will help keep your mattress clean. Wash it frequently. A waterproof protector is recommended for children’s beds.

  • Treat spills and stains as soon as possible by gently scraping away any soil, or mop away liquid from the surface of the fabric. Use an appropriate upholstery cleaner, following the   manufacturer’s instructions. Alternatively, for small blemishes a damp cloth can be used. Dry thoroughly in the shade, away from direct heat.

  • Carry your mattress on its side, with two people to avoid injury.

  • Air your bed periodically. Remove the linen, and air for several hours.

  • Vacuum your bed regularly to eliminate dirt and dust. Use on a low suction so the material is not damaged.

  • Check bed legs every 3 months. If required, re-tighten the legs as securely as possible.

 

SLEEPWELL WARRANTY 

  • Sleepwell NZ is committed to its obligations under the Consumer Guarantees Act 1993. Although our products are constructed to the highest possible standards, in very occasional situations manufacturing faults can occur. Should this happen, please contact the store where the bed was purchased. If a manufacturing fault is identified, we will replace or repair the defective mattress and/or foundation within a reasonable period of time, as limited by the warranty. For this warranty to be applicable, you must be the original purchaser from an accredited New Zealand supplier and proof of purchase is required.

  • Please note that we recommend you allow up to 30 days for your body to adjust to the feel and support of your new sleep set.

  • Body depressions are normal and indicate that the comfort layers are conforming to your body’s individual contours. To help reduce body impressions, we recommend that you rotate your mattress regularly. This will also extend the life of your sleep set.

 

THIS WARRANTY COVERS

  • Mattress (10 years): Coils or border wires that are loose or damaged (not inclusive of damage caused by rolling or folding the mattress). Coils or wires that protrude or tear through the fabric.

  • Base (1 year) : Splitting of the wooden platform base. Leg and castor/glide failure.

 

ROTATION OF MATTRESS 

  • Rotating your mattress is beneficial in levelling out body impressions and reducing wear and tear. This should be done every two weeks in the first 3 months, and then once every three months during the lifespan of the mattress. Grip the mattress corners and rotate 180 degrees, then align this with the foundation. Your mattress is now rotated end to end.

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